Effective Date: 01-12-2024
Thank you for shopping with Mercey Collection! Below you’ll find all the details about how we process and ship your order.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive a notification when your order has shipped.
Note: During peak seasons or high order volumes, processing times may be slightly extended. We appreciate your patience!
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We currently offer the following options:
Standard Shipping (3–7 business days)
Expedited Shipping (1–3 business days)
Delivery times are estimates and may vary based on destination and carrier delays.
3. Domestic Shipping
We ship throughout India. If you are located in a remote area, please allow extra time for delivery.
4. International Shipping
At this time, Mercey Collection does not ship internationally.
If applicable: International orders may be subject to customs duties or taxes. These are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to follow your package’s journey.
6. Shipping Delays
We are not responsible for delays caused by carriers, customs, or weather conditions. However, we’ll do our best to support you if your order is delayed or lost.
7. Lost or Damaged Packages
If your order arrives damaged or goes missing in transit, please contact us at info.merceycollection@gmail.com within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue or provide a replacement if needed.
8. Incorrect Shipping Information
Please double-check your shipping address at checkout. Mercey Collection is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions about your order or shipping, contact us at:
📧 info.merceycollection@gmail.com